PAPERS Survey Website

Welcome to the Public Awareness Program Effectiveness Research Survey (PAPERS) Summary Website

Overview of the 'PAPERS' Program

Public Awareness Program Effectiveness Research Survey (PAPERS)

The American Petroleum Institute (API) has issued guidance to U.S. pipeline operators to improve public awareness of pipelines. The purpose of the guidelines, known as Recommended Practice 1162 is to reduce pipeline accidents, which are often attributable to digging by homeowners, contractors, and farmers. PAPERS was developed and supported by API, the Association of Oil Pipelines (AOPL), and the Interstate Natural Gas Association of America (INGAA) as a robust, uniform, and cost-effective mechanism for satisfying all of the requirements of the Program Evaluation section of RP 1162 First Edition.

This joint survey program is designed for transmission pipeline companies and is conducted every two years.

Download the Sign-up form (PDF, 38Kb)

By joining the project companies will:

Save costs for meeting the requirements of RP 1162 because of the economies of scale

Be able to trend and track changes in pipeline awareness over time, as well as to gauge the impact of awareness campaigns on public awareness

Have the ability to benchmark against aggregate results from other participants as opposed to just your own numbers

Receive analytical support in advance of inspections and audits, as well as have an expert analytical resource to support the development and enhancement of company-specific public awareness campaigns

Be assured that results and the survey are approved by API as well as the other associations

Fielding Methodology

The data collection methodology used for the PAPERS program is designed to maximize the amount of data collected while minimizing any measurement error from the survey responses – all in a manner that is most respondent-centric for survey respondents and budget conscious for program participants.

Affected Public

For the Affected Public, direct mail methodology is used, with an option to participate using an online instrument.

Additional Audiences

For the three Additional Audiences (i.e., Emergency Officials, Public Officials and Excavators), a telephone methodology is used.

Sampling Approach

To provide the most accurate and robust survey results, the desired sampling frame for the Affected Public and Additional Audiences are based on the database used to fulfill an operator's pipeline awareness campaign. With this information, a sufficient number of potential respondents are randomly selected to complete the survey.

The determination of sample size depends on the size of the operator and the number of completed responses desired. A minimum target quota, designed to provide sufficient levels of precision to draw conclusions regarding the levels of effort and success in meeting the regulatory requirements of RP1162, has been developed and applied. Nevertheless, given the best-in-class methodology, the vast majority of participants in the PAPERS program exceed these minimum target quotas (often by levels of 2x, 3x, or 4x+).

The PAPERS sampling structure also allows for oversampling in case a participating operator wants to obtain additional completes for either specific target areas or across the entire pipeline.

Reporting & Analysis

The PAPERS program allows quantifiable measurements over time so that participating pipeline operators have a tool to help understand successes or barriers of the instituted programs. Using a secure reporting portal, companies can review their individual survey results in the form of compliance metrics, including national, regional and other peer group-based benchmark comparisons in order to assess awareness metrics for each of the target survey audience groups.

Companies can apply the findings from the PAPERS program to guide any future improvements in the company's public awareness program.

Reports Overview

The study provides a range of standard, customized and online reports.

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In order to fulfill the objective of providing conclusions and recommendations, an Aggregate Report will be produced displaying the results of all study metrics to identify key findings, trends, and implications across companies.

This cross-company report will fulfill two objectives. First, it will provide a set of universal themes that should be considered for public awareness policy making purposes. Second, it will provide a proper context for understanding and differentiating the results obtained at the individual company level.

To support this Aggregate Report, multiple telephonic briefings with the participating companies to review the findings will be conducted, designed to "connect the dots" between the results, actions, and improved public awareness.


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Using the Aggregate Report findings as a guidepost, Company-Specific Reports will be provided. This report will provide operator-specific results for both the current year and trended over time and benchmarked against the industry. This report will contain operator-specific key findings, trends, and implications which will be shared during a 90-minute telephone or on-site briefing.


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In order to assist with PHMSA's reporting compliance, a Compliance Report will be produced for each participating pipeline company.

This report will contain the findings that directly address the Liquid (195.440) and Gas (192.616) Pipeline Public Awareness PHMSA reporting requirements (with the 195.440 and 192.616 language being linked to the relevant results). If available, the most recent two years of historical data will be included in this report to illustrate trending.

The report structure is static across all participating companies and will contain just the participating company's results.


Using a secure login to the Reporting Tool, participants will have access to their data and be able to conduct analysis with a range of tools. Such as:

  • Results presented by bar graph, pie chart and data tables
  • Adhoc and custom filters to drill down into data by question or demographic
  • Benchmark performance against industry results
  • Cross tabs analysis rotates results into rows and columns
  • Year on Year Trending tracks preformance over time
  • Create custom reports using basic results, filters, cross tabs and trends and output them in PDF, Excel or HTML format

Download the Sign-up form (PDF, 38Kb)


BP Pipelines NA

Buckeye Partners, L.P.

Chevron Pipe Line Company

CHS Inc.

Colonial Pipeline

Enbridge Energy Partners

Energy Transfer

Enterprise Partners Operating LLC

Explorer Pipeline

ExxonMobil Pipleine

Interstate Energy Co.


Magellan Midstream Partners

Marathon Pipe Line LLC

Oneok Partners

Phillips 66

Plains All American Pipeline LP

Portland Pipe Line Corp.


Shell Pipeline Company LP

Wolverine Pipe Line Co.


Interested In Participating In The 2019 PAPERS Study?

For additional information or to register for 2019 PAPERS please contact Crystal Harrod or Karen Simon.

The PAPERS program provides robust, uniform, and cost-effective mechanism for satisfying all of the requirements of the Program Evaluation section of RP 1162.

Study Costs

Consistent with the scoping in previous years, base product costs are based on three potential profiles of participating companies, the smallest of which is 13 participating companies (10 large companies and 3 small companies). Historically, between 15 and 26 operators have participated in each years' study, though if fewer than this minimum number of companies participate in this study the total costs (excluding data collection costs) will be redistributed among the participating companies.

Click to download the sign-up form for further details

Sign-up form (PDF, 38Kb)

Base Product Costs

Base Product Cost 10 Large /3 Small 15 Large / 5 Small 20 large / 6 Small
Total cost per small Company 1 $26,671 $22,560 $20,486
Total cost per large Company 2 $43,987 $37,037 $34,063

1 Small Company < 500 miles of total pipeline
2 Large Company > 500 miles of total pipeline

Optional Features Costs (Regardless of company size)

Optional Features Costs Small/Large
Custom company-specific reporting (PowerPoint report & WebEx training) $4,520
Custom company-specific reporting (PowerPoint and on-site briefing) $6,486 + travel expenses
Oversampling of Affected Public (per 25 additional completes) $1,196
Oversampling of Public Officials (per 1 additional complete) $52
Oversampling of Emergency Officials (per 1 additional complete) $58
Oversampling of Excavators (per 1 additional complete) $50

Frequently Asked Questions

Who should participate in the PAPERS program?

Operators looking to meet the requirements of the Program Evaluation section of RP 1162 can utilize PAPERS - a robust, uniform, and cost-effective program – as part of these efforts.
PAPERS is designed for transmission pipeline companies.

What can the PAPERS program tell a company?

The results from this study will enable participants to answer key questions posed as part of RP 1162, such as:

  • Is the information reaching the intended stakeholder audiences?
  • Are the recipients understanding the messages delivered?
  • Are the recipients motivated to respond appropriately in alignment with the information provided?

The answers to these key questions will help a company determine where and how its public awareness program can be improved. The PAPERS program provides each company with its own results and the aggregated results of all other companies participating in the same survey round. The two data sets allow companies to compare their individual performances against an "industry" average.

How many responses must be tallied for a completed survey?

Depending on company size, a minimum of either 400 or 235. These target quotas were designed to provide sufficient levels of precision to draw conclusions regarding the levels of effort and success in meeting the regulatory requirements of RP1162. Given the best-in-class methodology, the vast majority of participants in the PAPERS program have historically exceeded these minimum target quotas (often by levels of 2x, 3x, or 4x+).

When is the next PAPERS study scheduled to be conducted?

PAPERS is conducted every two years and was fielded in 2007, 2009, 2011, 2013, and 2015. The 2017 PAPERS study is scheduled to be fielded in July, 2017.

When is the signup deadline for participating in the 2017 PAPERS program?

Operators interested in participating it the PAPERS program should signup by May, 2017.

Who is sponsoring the PAPERS program?

API, AOPL and INGAA developed and support the PAPERS program. Customer Care Measurement & Consulting (CCMC), a survey research firm with over 40 year of experience, has administered the PAPERS study since 2009.

Who should I contact to take part in PAPERS?

Companies interested in participating in future surveys should contact Crystal Harrod (202-682-8492 or or Karen Simon (202-682-8224 or They can provide information about how the program works, including services offered and costs.

Program Sponsors

API, AOPL and INGAA developed and supported the PAPERS program.